Had a terrible experience with these guys and Road Ready about a year ago, see my Road Ready review for my experience with them.
At this point I call the dispatcher back to clarify how the tire would be paid for. The polite lady is off shift now and there is a new woman that picks up and she is TERRIBLE. She picks up the phone but doesn't answer, and I can hear her talking with someone else in the background who is explaining the situation. She's freaking out on them, saying she doesn't want to deal with this it's not her job. Finally she gets on the phone and asks how she can help me, and let her know that I just heard everything she said and ask how we're going to be compensated for the tire. She is extremely rude with me and says that it's not her job and it's to be settled between me and the towtruck driver. That's great, but the driver is gone by now, so you're going to have to get a hold of him. So eventually he calls me up and tells me that he's called Road Ready and arranged for the tire to be paid for.
Now's the part when it gets even better. We head over to Road Ready who is inexplicably rude to us. They say it's going to be two hours, so we're waiting around the shop for a while and then about 20 or 30 minutes later they say they got another call and it's going to be six hours before they get to us. I think it's outrageous that we're being skipped over for another customer after waiting already and then one of their mechanics tells us that they don't even want to touch our truck because Don's had screwed them over on some deal before and they weren't even sure if they would really pay for the tire. Then shortly after that they say they got another call and won't be able to get to us today at all.
I ended up calling Tatman's Towing who sent someone over who was quick and professional and towed us over to Tire Barn who had two new tires on in minutes. Don's Towing did end up paying for one tire but that didn't really help the fact that they had cost me an entire day's work due to their multiple mistakes and sending me to a shop that they had a poor relationship with.
I had a blow out on 55 while driving an old retired ambulance. We had a spare but none of the proper equipment to put it on, and one of my other tires is low because we had some faulty stem extensions put on which was the cause of the blowout in the first place. Anyway, we call around trying to find someone that can do the job and Don's says they can and cheap. I tell them we need an air compressor, an impact wrench and a jack that can lift a 10,000lb truck. I want to take this moment to add that the lady I talked to on the phone was very polite and really the only pleasant part of the whole ordeal.
So the guy shows up and pretty quickly too. Unfortunately he has none of the necessary equipment. The best he can offer is to tow us over to Road Ready who can put it on for us. That's cheaper than having them come out to us, and he's already here so I agree. I do think we need to put air in the one tire that's low before towing and say so, but the driver says it will be fine so I go along assuming he knows what he's doing. Turns out that's a mistake because he ends up taking a wrong turn and tries to make a u-turn while towing the ambulance and ends up destroying another tire in the process. After some back and forth with the driver and the dispatcher, they eventually agree to pay for one tire and not charge for the tow. That's great but doesn't change the fact that I'm now way behind schedule and will have to wait for a new tire rather than just putting a spare on.
Dons came out quickly on a Friday evening and towed my Ford Fusion promptly when my son broke down. Thanks for your help Don and your staff.
Don S 24 Hour Towing is a US Point Of Interest based in Champaign, Illinois. Don S 24 Hour Towing is located at 1307 N Harris Ave, Champaign, IL 61820, USA.
Please contact with Don S 24 Hour Towing using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Don S 24 Hour Towing opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Point Of Interest in Champaign