Jennifer was the most pleasant person to deal with in a situation like this. I was expecting a $200 tow bill in all actuality it cost me $65 to get my vehicle from Champaign to the outskirts of Urbana. I highly recommend this place and if you get a chance to speak with Jennifer you will not be disappointed.
I used my insurance roadside assistance for my vehicle that had died on the highway about 8 miles out of town. This was at 3:15 pm. The car was left there. Roadside contacted Smiths and the dispatched within 5 minutes. They told my roadside service and myself that the car was was not on the highway. They also said that they left town and went past the town/exit before where the vehicle was and continued to the next exit. They said the vehicle was not on the side of the road. I found out about 5 that the vehicle had not been dropped at my house. I drove out to where the vehicle was and l, yes, believe it not not it was still there. I decided to bypass my roadside assistance and called feldkamps and they were on the scene in under 20 minutes.
Had a blowout that required a tow because of body damage, and my insurance company called them for the tow. They seemed to take a long time to get out to me but fine, I can live with that. After his truck died a few times, he managed to get my car mounted. He drove quite slowly...which I guess might be good, but he was talking about 24 hour shifts on a regular basis, which sounds extremely unsafe, add that to being on his phone most of the time while driving... No wonder he drives so slowly!
There are two possibilities that could have happened. One, the guy saw the vehicle and for some reason decided not to pick it up. Or, two, they either didn't send a truck out or it only went to the exit before where the vehicle was located.
Don't call unless you want to wait forever and deal w rude people
Long story short, if you can avoid using them, please do.
I might be able to forgive all that if my car hadn't FALLEN OFF THE TRAILER. He kept saying "I don't know why that happened!" But it was pretty obvious that the side he neglected to strap down was the side that fell off. Unsurprisingly it falling off caused some more damage, which he tried to argue was there before. Lucky for him the car was about ready to be scrapped, and at this point it had been about 3 hours since I had gotten stuck on the side of the road, so I didn't care as much as I should have.
Do yourself a favor and don't use Smiths towing!
This means only one thing. Smiths towing LIED about what they did or did not do. I would strongly recommend avoiding this less than stellar towing company. Feldkamps on the other hand was prompt, friendly and gave me no problems.
Best company around Champaign to get your car towed by people were nice explained everything to me was very helpful answered all my questions and was the cheapest around excellent service would recommend this company to anyone
Smith S Towing is a US Car Repair based in Champaign, Illinois. Smith S Towing is located at 2708 N Mattis Ave, Champaign, IL 61822, USA.
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