We were in the midst of a road trip with our three young children when we punctured a tire near the U of I campus. Car-X was the only auto shop that was willing to squeeze us in right away. They were very sympathetic to our situation, completed the repair to our tire in under twenty minutes, and—incredibly—didn't charge us once the work was completed.
If only I could give this place negative stars. I wish I would've read the reviews here first before I took our vehicle to CarX. There are many comments of people being nickled and dimed and with that I will share my experience. In August 2017 I was asked to take my girlfriend's car to CarX because she had taken it there before and she also had a coupon for a free tire rotation. Knowing she had been there before, I imagined this was the best place to go because they would have all her information. They asked what kind of oil she usually got and I figured since she usually went awhile between oil changes that it was most likely synthetic. The mechanic looked at her info and never objected. They then asked if I wanted a tire rotation. Pointing to the coupon I planned on using, I eluded to the fact I would receive a free rotation with the oil change. When they were finished they handed me a bill for $149 and I handed over the coupon. Without taking the coupon, the man said he couldn't take the coupon. When asked why, he said that it was for conventional oil only. He then took the coupon from me and verified it was for conventional oil only. That mechanic knew what he was doing and intentionally deceived me, but I suppose I am the fool for trusting a mechanic. He knew all along I wouldn't be able to use the coupon but he never said anything knowing I would have to pay when the service was complete. I highly recommend taking your vehicles somewhere else. To make it even better, it is now November and I have been trying to get my money back since August. Managers at other locations have attempted to help me but they never follow up. Good luck getting quality service at a place that intentionally deceives and rips off its customers. (This review will also go on the other CarX locations because I imagine they are all the same and none of them have attempted to help me.)
I dropped my car off to have it checked for a parking break error. I get it back and they had broke the parking break switch in my car and completely denied it (they told me they might be able to fix it for $500 dollars though....). They had pulled the entire switch out, shattering it, and lazily tried to puzzle the pieces back together. I took my car somewhere else (what you should also do) and the $1200 mechanical issue Car-X quoted me for turned out to be a much cheaper electrical issue; Car-X wanted to replace a parking break motor when it was actually a burnt out control module (Car-X wouldn't have even fixed the problem and it would have cost me 4 times as much as the actual issue!).
This is the only place in town I've been so far that does High Mileage Mobil 1 and that for me is a great plus. However, they do try to nickel and dime you for everything possible. One time I went in after getting my brakes changed and they recommended that I get my brakes changed...I had literally gotten new ones less than a week before from my dealership. Ever since then, I've been extremely weary about anything that they suggest. I would always recommend that you get a second opinion from a different place if you're set on completing something they suggest you do here. Though I do appreciate that they apparently read my review!-that gets them an extra star.
In my experience, the guys at Car-X on University are incompetent, and Karl, the guy at the front desk at the time, is rude and is the person who denied the damage done to my car. I wouldn't trust these guys with an oil change and will never be returning to this or any other Car-X.
I've had a slow leak in a tire for years. Car RX on University was the first place to let me know why and how to fix it. Unfortunately they didn't carry the part, but they diagnosed the problem for free...and I thank them for that and their customer service! Will definitely be back for all my other car needs!
If you care about your car or just don't want to get it back in worse shape, don't go here.
It's rare to find such efficient and compassionate service in the auto industry. Wish we lived closer so this could become our regular auto shop.
Car X Tire Auto is a US Car Repair based in Champaign, Illinois. Car X Tire Auto is located at 601 E University Ave, Champaign, IL 61820, USA.
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