Well less than 2 weeks after getting my promise ring back from getting it fixed it folded again.
We got the lifetime warranty as well so I come in every 6 months and have it inspected for any loose/missing diamonds and a cleaning which takes all but 3 minutes. It's been 8 months since we first got it and I'm still in love with it just as much as when I first looked at it.
I purchased a very special and beautiful ring today from the Champaign, IL location. I was IMMEDIATELY greeted with a smile. I told the associate what I was looking for and BAM. Less than a half an hour I walked out a completely satisfied customer. Again. I have always been loyal to Zales but today ..Tammikka Johnson was exceptional. Your company is lucky to have her. Thank you!
So now we were looking for a replacement and a possible engagement ring. By then my fiance was done getting rings from JCP. I know he should've went by himself to look at rings but he knew I wanted a specific style so he let me tag along. We showed the staff what my old ring looked like before getting it refunded at JCP and they weren't sure how it happened either.
They helped us look at possible ring choices. I knew I wanted a halo style ring. I was mainly concerned about the height of the ring because I've heard 1 too many stories of fingers nearly coming off from a snagged ring. The staff showed us many styles of the halo cut and in various metal types. We wanted to stay away from the sterling silver since that is what my promise ring was.
Erin gave great service. I would highly recommend seeing her for any of your jewelry needs. I know I will!
These guys know customer service. The staff are friendly, professional, patient, and always have a smile on their face. Some of the staff members have remembered me when I come in for my ring cleanings.
My fiance and I came in here to look at rings because my promise ring from JCPenneys folded like a bow or infinity symbol. I've had it happen to my class ring in high school too but no one has been able to give me a reason as to why it happens for me to avoid doing whatever it is that is causing it. And before anyone comments, I work in an office - no heavy lifting, and I always take it off before cleaning with harsh chemicals.
I found the perfect ring and fell in love with it. I didn't want to put it down.
Of course my fiance did the correct thing of asking my dad for my hand before proposing with the ring but let me tell you the waiting to get that ring back on my finger was agony!
Love their warranty.
We left to return my old promise ring and after my fiance saw how upset I was for leaving that ring, we went back and looked into financing options. The staff offered 2 types of financing that we qualified for and we left with the right that day! Lets just say I wasn't upset anymore.
We've been back since the initial purchase to look at wedding bands as well. My ring was just the engagement ring - no wedding band included, but Zales has a great selection that fits the same style as my ring to match and compliment it.
Zales is a US Jewelry Store based in Champaign, Illinois. Zales is located at 2000 N Neil St, Champaign, IL 61820, USA.
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