I walked into the store around 7:55 (it closes at 8) and Jacquelyn was about to lock the door up as I was walking toward the building. She smiled though and welcomed me in. The crew proceeded to help me for the next hour and fifteen minutes finding me a sectional for my apartment and some accessories. Grateful to have had the knowledge and care of the whole staff helping me as I made my purchase. I will definitely be going back in the future for my home furnishing and accessorizing purchases. Thanks Jackie!!
The customer service at Ashley Furniture in Champaign, IL is very poor to say the least. We got all of our furniture from them, and the furniture is great quality, but the service was terrible. They promise you a 28-42 day delivery window, which was going to be perfect for when we moved to a new location. That 42 days turned into at least 70 days before we had all of our furniture. We would continually call to check in on the status of our delivery, and they could care less that they didn't honor their promise. We were at least able to get our delivery fee back after they realized how disappointed we were. If you are looking for furniture and want it faster than two months, go somewhere else.
I came in looking for some decorations and Craig was so helpful helping pick out my persimmon. Then we got to the counter and the lady behind the counter named Shianne was so nice and had great customer service. Definitely will purchase again!
Had a great experience with a very knowledgeable and amazing sales person, Damon Derrickson. He assisted me with finding a sectional for my home, helping me to choose the right color, style and size. He went over a floor plan with me to make sure it would fit in my living room. I am a very happy customer and will be returning !
Our salesperson, Mitch, tirelessly worked with us to help furnish our new home. We were in the store over the course of two weeks, and he remained patient and helpful as we discussed this different financing and promotion options. All the other employees were also very friendly and willing to help, but if you go to the Ashley home store in Champaign be sure to ask for Mitch!
Ashley Homestore is a US Furniture Store based in Champaign, Illinois. Ashley Homestore is located at 602 W Anthony Dr, Champaign, IL 61822, USA.
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