Beware of the signs! I always loved coming to this place when in Champaign, but will hesitate in the future. It's a lovely store, but on my way back to Chicago after spending over $300, I realized that I was not given the 50% off sale price on the garlands I bought, which at full price were rather pricey and I would not have purchased them at that price. I called the store and they said they'd look into it. After several hours they let me know that the garlands I bought were not on sale, even though the sign I read said something like "all garlands over $x.xx 50% off." She claims that it said "spring and floral" and I bought fall garlands. It was not obvious that there was a differentiation since the signs were posted in both sections. She said I could ship them back and they'd give me a refund. Well, they are bulky and the shipping cost would be prohibitive. I cannot just get in the car and drive 150 miles to return them. Seems like they could have done something more for customer satisfaction given the unclear signage, but no... I noticed that the employees in several sections of the store yesterday were less than friendly. So sad. Really makes me reconsider spending my money there again. UPDATE: They called back today and said that the buyer would allow them to credit me with 30% off due to the confusion over the signage. That seemed more fair and warrants an additional star for the customer service.
Bottom line is I love this store and enjoy buying craft supplies, decorations and flowers. Would absolutely recommend Prairie Gardens to anyone.
Friendly, helpful employees. Store, as always, offers an amazing numbers of style and quantity of furniture, crafts, products and samples of ways to put them together to make beautiful wreaths, centerpieces and many other ideas. Two things I don't like: the loud noise the carts make going across the bumpy floor. The second thing is that the items are too close together in the little boutique at the front of the store. Didn't feel comfortable shopping in here because my daughter and I like to take our time looking at all the cool things offered but the person working there walked around looking at us as if she thought we might break something or steal it.
I always get garden seedlings here. The employees are very knowledgeable. Big selection of craft supplies and decorations.
My wife loves this place. My wallet isnt a fan though. Are there any other locations other than the one in Champaign?
I wish I could give 0 stars. I found a 3 piece end table set that was on close out for 209.99. It was the last one (floor model) the manager only agreed to discount them $15 for the scratches from being displayed, I then noticed a second price tag underneath for $199.99! They told me that the manufacturer set the price higher, which simply doesn't make sense, why would the manufacturer raise the price when they are doing away with that design. I found them at appliance connection for $189.99 so prairie gardens lost my business present and future, I will not shop here again. The manager there doesn't understand in today's age of online shopping that 1 mistake is 1 too many and shouldn't be in the position of dealing with customers.
Prairie Gardens is a US Clothing Store based in Champaign, Illinois. Prairie Gardens is located at 3000 W Springfield Ave, Champaign, IL 61822, USA.
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