I filed a claim with UPS Corporate and The UPS Store headquarters and a claim with the Better Business Bureau.
Take your items ANYWHERE else in a 10 mile radius to be packed/shipped. This UPS Store is a fraud.
In the summer of 2017 I had this store pack at least ten separate shipments (eBay sales of audio gear). Four of the items packed by them were damaged in shipping in a two week period. As of today, 10/05/17 they haven't refunded me one penny of my packing costs and UPS has denied one of the claims. I made the mistake of shipping a $4,000 acoustic guitar through them. UPS packed and shipped the item, damaged the item and refused to pay for the full repair - even though I paid for $2,000 of insurance - they paid $1,000.
I told them I had no clue what I was doing and they took care of everything.
Anyone who's left a good review for this place must be working for them.
Might be the rudest people in a customer service setting.
I called and was told that they were being held for improper packing (an extra label on the box?). When I confronted them with being misinformed by their staff they just blew it off. I was forced to pay them to repack it and send it.
If you want company that will literally never deliver packages to your doorstep, here's the one!
Never again. I'm going to go the the UPS central office (run by UPS, not a contractor) on Lincoln Ave. At least they're competent.
The store manager (Denise G.) is rude and hung up on me when I called to discuss it. She's unpleasant and unprofessional. The supervisor and owner (Scott/Andrew) refuse to engage with the customers. I asked that they call me - but they have no spine and hid in silence... for seven weeks. NOT. ONE. CALL.
Below one star. Worst problem I've ever had with them? Sent some packages for Christmas ahead of my visit out of town - I was told that they were packed and ready to go at the counter. When I got to my destination several states away they didn't show up...and didn't show up.
The Ups Store is a US Finance company based in Champaign, Illinois. The Ups Store is located at 1717 W Kirby Ave, Champaign, IL 61821, USA.
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