Doug is a super nice guy. Better knowledge than the box stores.
I will NEVER again buy from them. I have had horrible customer service. They carry no parts for any of their appliances, so you have to order anything needing repair. My dryer is about 2 years old, and this is the second time I am replacing the timer knob. The dryer will not operate without it. My first replacement was in July 2017 and it came with a Lifetime warranty. I was thrilled, until I spent 22 minutes on the phone today, 4 months later, ordering the very same piece. For the same price. I don't feel Champaign Appliance stood by their product, and I don't feel they are willing to follow through with issues.
Amazing staff. They accommodated all our needs and gave us a good deal. We came to this store after Lowe's messed up our order. Great local store
From the moment we walked into Champaign Appliance Center until we left, we felt appreciated and that we had definitely gone into the right place to get our new dishwasher. Doug went above and beyond to assist us by answering all our questions and in a way that made us feel comfortable and not pressured in any way. I would recommend anyone who wants new appliances, to go see Doug at Champaign Appliance Center. As we were shopping earlier today at a competitor, we ran into a woman who we did not know, but had a nice chat with. We mentioned that we were headed to Champaign Appliance next. Ironically while Doug was helping us choose the perfect dish washer, this woman came into his shop. We left before she got completely done, but I am pretty sure that she bought a stove, refrigerator, microwave, and dish washer. The really nice thing about buying your appliances from Doug, is that you have someone in your corner who will help you out with whatever problems may arise concerning your appliances and that is priceless. There is definitely something to be said about the benefits of shopping at local mom and pop shops rather than the big box. When we need another appliance, we will certainly be paying Doug a visit at Champaign Appliance Center.
Very friendly and helpful staff. They took the time to inform me of what features were available and what the difference between various washing machines were. They also told me of an upcoming sales event. Even with the extended warranty they saved me quite a bit of money.
Champaign Appliance Center is a US Home Goods Store based in Champaign, Illinois. Champaign Appliance Center is located at 909 W Bloomington Rd, Champaign, IL 61821, USA.
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