Poor customer service. The price on the item I purchased differed from the price the employee rang up. Noticed this after I paid. When I asked for the difference back, the employee insisted that the posted price was wrong, and wouldn't be told otherwise. After we went back and forth a few times, she gave me a dirty look and refunded the difference out of the "tip jar".
I came here because my florist recommend for me to check out this bakery for my wedding. What an AWFUL and RUDE experience. I will NEVER go here again. The manager was speaking with a couple already about their wedding, which was okay. While I was waiting, I decided to get a cup cake to check it out. First off, the cup cake was dry and there was something in my cupcake! EW! I am not sure what it was, but it did not belong in there. Then, when the manager is done speaking with the couple she completely IGNORES me and doesn't even come over to say hi. The nice gentleman that was working, came over and took my information down because in order for me to meet with the manager to discuss my wedding I had to make an appointment. Make an appointment?! All I wanted was for you to tell me about your wedding cakes and cup cakes. So I gave my phone number and the manager did not call until TWO WEEKS later! The phone call was very unprofessional and she did not seem interested in me being a potential client. I will NEVER step foot into this bakery again.
Tasted their cupcakes...weekly mangoes special was too yummy..definitely worth frequent visits.
Tried this place for a 2nd time today. Unfortunately I won't be back. The cupcakes were "made fresh" but dry & crumbly. And the customer service was equally dry-lets upsale the products, please. I love cupcakes & treating my Staff & co-workers but for now, I don't mind ordering them online from Sprinkles. Sorry Sweet Indulgence, your customer service & cupcakes are way too stale & dry. Definitely not the best in central illinois.
My go-to place for coffee and scones! Everything is delicious, I get so many compliments when I bring a Sweet Indulgences cake to get-togethers!
The New Sweet Indulgence is a US Bakery based in Champaign, Illinois. The New Sweet Indulgence is located at 1121 Windsor Rd, Champaign, IL 61821, USA.
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