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Rep was very informed and guided me through all of the proper irs procedures. She was also very patient and and understanding.
Our tax return was delayed because of a random audit that the state is doing because of all the tax fraud. Went into the office and worked with a woman who said she would submit our documents (birth certificate, social security card, W-2, etc.) to the IRS and the return would be processed. After waiting 8 weeks, we went back because we hadn't heard anything. The woman had not submitted any of our documents, so we had to wait another 8 weeks to hear from the IRS. Completely terrible. If this happens again, I guess we will have to watch her screen to make sure everything is sent.
People here are kind, but extremely inefficient. Every time I come I have to wait at least 2 hours, and employees help an average of one person every 30 minutes. Shameful!
Internal Revenue Service is a US Accounting firm based in Champaign, Illinois. Internal Revenue Service is located at 310 W Church St, Champaign, IL 61820, USA.
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